M&S shoppers warned of six major changes coming to every store next week

M&S shoppers warned of six major changes coming to every store next week

Marks & Spencer have told customers about some important changes as they prepare to welcome shoppers back.

M&S, like many other shops, are gearing up to re-open their doors in a matter of days.

Tills have not been ringing in non-essential stores for over four months after the UK was plunged into another lockdown.

Earlier this week, Prime Minister Boris Johnson gave shops in England and Wales the green light to re-open on April 12.

After the announcement, M&S has now outlined its plans to re-open all Clothing & Home spaces across its stores.

The Manchester Evening News explained the changes customers will see when they re-enter the shop for the first time since January.

Marks & Spencer stores are all opening their doors next week
Marks & Spencer stores are all opening their doors next week

In a message to shoppers, M&S confirmed the following measures and important changes that will be in place from Monday morning.

The retailer has issued an important message to anybody who shops with them – and outlined the six changes coming into play.

Bra fit: Customers at 250 stores which sell lingerie can choose from a contact-free bra fit or a virtual at home appointment with an M&S expert via video.

Click & Collect: M&S is offering an 8pm cut off for free next day pick up at over 800 stores via Click & Collect. The retailer is also trialling new innovations like Express Collection and Digital Check-In at around twenty stores to make collecting orders even easier for customers.

They have announced six important changes
They have announced six important changes

M&S Cafés: Nearly 100 M&S Cafes will be open for takeaway, with 14 also open for ‘dine-out’ in dedicated outdoor seating areas.

Video Powered Retail: Available across furniture and beauty, M&S is connecting customers via video appointment with a specialist colleagues in-store at M&S White City, one of its five digital trials stores, to help inform customers on purchases before visiting stores, as well as shopping from home.

More ways to pay at M&S: In the last year M&S has seen a 200% increase in downloads of its App and over one million transactions via its Mobile Pay Go digital shopping option – having rolled out from a small trial to all foodhalls in 2020.

Boris Johnson has told non essential shops they can open from April 12
Boris Johnson has told non essential shops they can open from April 12

With digital and mobile shopping here to stay, M&S is rebranding MPG and bringing together all of its digital store shopping options together under the Scan and Shop banner making it easy for customers to shop using their mobile or an in-store handheld device, so that they can pay quickly and skip the queues.

New ‘Bring On’ campaign: Nearly two thirds of M&S customers are looking forward to dressing up in smarter or more stylish clothes than they have worn in lockdown.

Online demand for dresses has steadily grown since the end of February and last week M&S saw big search increases for sandals & sunglasses, with its “new in womenswear page” – now the most visited on M&S.com.



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Author: admin